Design and Operations Quality booklet (pdf) here
Design and Operations Quality presentation (pptx) here
Process Approach presentation (pptx) here
Quality Function Deployment, long version (pptx) here
Product QFD 4-phase model (xlsx): Empty of data here
Product QFD model (xlsx): Carry strap, Case Study 1 example here
Service QFD model (xlsx): Technical Service, Case Study 2 example here
Anlytical Hierarchy Process template (xlsx) here
See an example integrated Process Manual here. Contains a full range of pre-defined processes for demonstration purpose. This version was developed for a desktop display and is best viewed in a landscape screen.
Process Manual, template files [1.6Mb .ZIP file] here, in mobile-friendly responsive web format.
Chart Maker, beta release software [223Kb .ZIP file, contains .EXE and .DOC file] here, for producing the Process Manual flow charts.