Presentations:
Design and Operations Quality presentation (pptx) here
Process Approach presentation (pptx) here
Quality Function Deployment, long version (pptx) here
Spreadsheets:
Product QFD 4-phase model (xlsx): Template empty of data here
Product QFD 4-phase model (xlsx): Carry strap, Case Study 1 example here
Service QFD 4-phase model (xlsx): Technical Service, Case Study 2 example here
Analytical Hierarchy Process template (xlsx) here
Books (free interiors):
Design and operations quality: An introduction (pdf, 34 pages) here
Quality Function Deployment: The evolved 4-phase model (pdf, 71 pages) here
Quality Innovation: A QFD approach (pdf, 222 pages) here
Integrated Management System: Combining other standards with ISO 9001 (pdf, 98 pages) here
Read the QFD material in context of the evolving QFD subject.
Process Manual (QMS):
See an example integrated Process Manual here. Contains a full range of pre-defined processes for demonstration purpose. This version was developed for a desktop display and is best viewed in a landscape screen. The full set of files can be downloaded here (17Mb .ZIP file). Copy the ‘pm’ directory out of the zip file and open ‘index.html’. Modify for your own use.
Process Manual, template files [1.6Mb .ZIP file] here, in mobile-friendly responsive web format.
Chart Maker, beta release software [223Kb .ZIP file, contains .EXE and .DOC file] here, for producing the Process Manual flow charts.