Design and Operations Management
Design and Operations Management blog and download resources, including QFD, ISO 9001 and Integrated Management System organised around the PDCA cycle.
An Integrated Management System (IMS) combines all the components of an organisation into one coherent response to the full purpose and mission of the organisation.
There exists a multitude of recognised management systems standards Continue reading “What is an IMS?”
Certain schools of thoughts have suggested the House of Quality (HoQ) has had its days. I think this is a mistaken view, however! Here are some reasons why: Continue reading “Time to retire the House of Quality?”
Quality Function Deployment is taught to an estimated 150,000 design students every year. Its taught principles have contributed to success in many thousands, possibly millions, of design projects – although also to some that failed. Of all the design projects that have applied the QFD principles, only a fraction Continue reading “4-phase QFD model (part 3 of 3)”
In my last post I identified that QFD has often been mistaken as the process of building a House of Quality (HoQ). We do not develop the product toward a HoQ, but instead the HoQ establishes the plan for the development work to follow. We in fact spend a proportionally very small amount of time in the HoQ.
The Evolved 4-phase model above depicts Continue reading “4-phase QFD model (part 2 of 3)”
Quality Function Deployment (QFD) is a design approach that maintains in focus what is most important to customers and stakeholders, thereby assuring quality and reducing project time. We can apply QFD to the development of products, parts, materials, services, events, software and websites – effectively any type of development that has a definable customer.
In this first post I will explain why I believe the established QFD models are good, but not yet perfect. Continue reading “4-phase QFD model (part 1 of 3)”
