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4-phase QFD model (part 2 of 3)

In my last post I identified that QFD has often been mistaken as the process of building a House of Quality (HoQ). We do not develop the product toward a HoQ, but instead the HoQ establishes the plan for the development work to follow. We in fact spend a proportionally very small amount of time in the HoQ.

The Evolved 4-phase model now depicts Continue reading “4-phase QFD model (part 2 of 3)”

4-phase QFD model (part 1 of 3)

Quality Function Deployment (QFD) is a design approach that maintains in focus what is most important to customers and stakeholders, thereby assuring quality and reducing project time. We can apply QFD to the development of products, parts, materials, services, events, software and websites – effectively any type of development that has a definable customer.

In this first post I will explain why I believe the established QFD models are good, but not yet perfect. Continue reading “4-phase QFD model (part 1 of 3)”