Decision making is the forming of a causal argument that a chosen alternative will result a certain future outcome. The quality of a decision is largely dependent on the accuracy and relevance of the information on which it is based – as well as being free from subjective bias in reflecting the true needs. When poor quality or biased evidence is used for decision making, the proposed alternative will risk producing an ineffective or adverse outcome. Standards, such as ISO 9001 on quality management and ISO 16355 on QFD, therefore calls for factual decision information. Continue reading “Evidence-based decision making”
Fact of the matter is that customers don’t really care what goes on inside an organisation. They raise a need and simply expect to receive a corresponding product in return. But this customer perspective is rarely what is foremost being discussed day-to-day inside the organisation. Although all the different operational areas have an overall common goal, they can often have differing and possibly even conflicting day-to-day aims. Continue reading “Functional vs process team groupings”
An Integrated Management System (IMS) combines all the components of an organisation into one coherent response to the full purpose and mission of the organisation.
There exists a multitude of recognised management systems standards Continue reading “What is an IMS?”